SHIPPING POLICY

1. Introduction

Welcome to Keratwins.com. By accessing or using our website, you agree to the following terms and conditions. We recommend reading them carefully before making any purchase. These terms may be updated occasionally, and it is your responsibility to review them periodically.

2. Website Use

  • The website content is for personal, non-commercial use only.
  • You are not allowed to copy, distribute, or use any content without prior written consent from Keratwins.com.

3. Prices and Payments

  • All prices are expressed in U.S. dollars (USD).
  • We reserve the right to modify prices without prior notice.
  • Accepted payment methods will be specified at the time of purchase.

4. Shipping Policy

  • We offer free shipping on purchases equal to or greater than $70 USD.
  • Orders under $70 USD will be subject to a shipping fee, calculated during the checkout process.
  • Delivery times vary by location, and we are not responsible for delays caused by third parties, such as courier companies.

5. Returns and Exchanges Policy

  • Returns can be made within 15 days of receiving the product, provided the item is in its original, unused condition and in its original packaging.
  • Shipping costs associated with returns are the customer's responsibility, unless the product has manufacturing defects.
  • To initiate a return process, the customer must contact our customer service at info@keratwins.com.
  • Returns will not be accepted for products that have been opened, used, or tampered with, except in cases of verified defects.

6. Product Use Responsibility

At Keratwins.com, we offer high-quality products for hair and skin care. However, it is important to note the following:

  • The products sold on our site are not intended to diagnose, treat, cure, or prevent any disease. If you have any medical condition related to your skin, hair, or general health, we recommend consulting a doctor or dermatologist before using any product.
  • The use of our products does not replace professional medical advice, diagnosis, or treatment.
  • In case of adverse reactions, irritation, allergies, or any unexpected effects after using a product, discontinue use immediately and seek medical attention.
  • Although we carefully select our products to ensure their quality, Keratwins.com is not responsible for any allergies, irritation, or other adverse effects that the sold products may cause.
  • It is recommended that the customer review the product ingredients before use and consult a doctor if they have doubts about its compatibility with their skin, hair, or health.

Important note: Results may vary from person to person. It is always advisable to perform a sensitivity test before using any product completely. If you have specific doubts about the product's compatibility with your medical condition, consult a healthcare professional before purchasing or using it.

7. Responsibility for Components and Formulation

At Keratwins.com, we strive to offer high-quality products and provide clear and accurate information about them. However, if you have any specific questions about the components, ingredients, or formulation of a product, we recommend contacting the manufacturer directly.

  • Manufacturers are responsible for providing complete details about the composition and proper use of their products.
  • If you need additional information, you can find the manufacturer's contact details on the product packaging or in the informational leaflet included with it.
  • If you cannot find this information, you can contact our customer service team, and we will do our best to help you obtain the necessary information to contact the manufacturer.

Note: Keratwins.com acts solely as a distributor and has no direct control over the manufacturing of the products sold. Therefore, we cannot guarantee specific answers about formulations beyond the information provided on the packaging or in the product description.

8. Limitation of Liability

  • Keratwins.com will not be liable for direct, indirect, incidental, or consequential damages arising from the use of products purchased on the site.
  • In case of an error in the description, price, or other information published on the website, Keratwins.com reserves the right to correct such errors without prior notice.

9. Intellectual Property

  • All intellectual property rights, including texts, graphics, logos, and designs, belong to Keratwins.com.
  • Unauthorized use of any material from the site is prohibited.

10. Data Protection and Privacy

  • By using our site, you agree to our Privacy Policy, which details how we collect, use, and protect your personal information.
  • We will not share your personal information with third parties without your explicit consent, except as required by law.

11. Applicable Law and Jurisdiction

  • These terms and conditions are governed by the laws of the United States of America.
  • Any dispute will be resolved in the competent courts of Orlando, Florida.

12. Contact

For any questions or inquiries, you can contact us through:

  • Email: info@keratwins.com
  • Phone: +1 (321) 900-5324
  • Contact form: click here.

By using this website, you confirm that you have read and accepted these Terms and Conditions of Use. Thank you for trusting Keratwins.com.